Zoom Not Working? Here’s What to Do. | .FAQ: Fail to join a Zoom meeting. Saying that this meeting ID is not valid. | OCIO
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One moment, please - Update: Zoom issues when joining meetings when using link
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Network with other Zoom users, and share your own product and industry insights. Get documentation on deploying, managing, and using the Zoom platform. What's New at Zoom? Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases. I continue having a strange problem where zoom tells me the password is wrong when trying to join a meeting. The password is just 1 character long not very secure, I know, but not my choice, and it's a meeting open to the general public in my area anyways , so I'm not typing it in wrong.
Additionally, if I open the meeting in the web browser same computer, keyboard, etc I can join, but only in the browswer, If I click to open the Zoom Client it doesn't work.
Using the same account on my phone works too. Interestingly, in the meeting history drop down, the meeting will initially show up as usual ie with the name "Weekly Information Meeting". Then after choosing it, inputting the correct password, and being told the password is wrong, the name changes on the history drop down to the generic "Zoom Meeting". This seems to be related to the Client itself. Interestingly, it happens most often after I update Zoom.
Also, after a time, maybe an hour, often I can connect successfully with all the same credentials. Hey Jason , strange! I was able to create a test meeting with a 1 character password and join.. You could always save your meeting as a meeting template and recreate a new meeting to see if that resolves your issue as well.
The only reason I mentioned the password being 1 character was to show that it is not just a problem with entering the password incorrectly. It should be noted this problem has happened with longer passwords as well. It's not restricted to just one host, leading me to believe that it's not a problem with the host's settings. In addition, using my wife's computer also windows 10, same zoom version as me, both of the up to date I'm able to get into the meeting just fine. I have not had this problem when clicking on a direct link in email, etc , maybe because then there is no need to enter the password.
However, in most of the zoom meetings I attend, the host cannot send an invite, there are too many people and it's a meeting open to the public. That is out of my hands.
I must enter the zoom ID and password. Since the history of the zoom meeting still shows up with the correct number, but with the name of the meeting changed to just 'zoom meeting' , it makes me think there is some problem with a cache issue on the windows version. On my phone I can clear the cache easily, but there seems to be no way to do so on windows.
I can clear the history which does not fix the problem as stated above. Finally, very very strangely, I can usually attend after a short time, maybe 30 minutes to an hour later.
If I just keep trying to join, eventually it will let me. We are having the same problem and it does look like a client problem. I can not log in using the password from another organization but if i go to a browser it allows me to log in but then lose my "profile settings, backgrounds etc" Updating the client and other troubleshooting does not resolve.
Any thoughts from Zoom? Looks like clearing the cache resolves this issue. I had to enable zoom apps and then go to clear cache to access and clear. Then restart and now works. I had this similar issue today which is how I found your comment because I was invited to join a meeting and I had the correct ID and password and was logging in through my PC and it kept saying the password was incorrect but when I logged in through my tablet it allowed me to log in to the meeting.
To resolve the issue you may want to have the host send you a direct invite. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces.
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Did you mean:. Zoom Products Meetings Password not working. Password not working. Jason Observer. I've tried the following: -Restarting computer -Logging out of zoom -Clearing the meeting history -Checking for updates there were none -Having the meeting host check for updates again, there were none -Clicking "don't connect to audio" a suggestion from another user -Starting my own meeting, closing it, and trying again another suggestion from others This seems to be related to the Client itself.
Any thoughts? All forum topics Previous Topic Next Topic. RN Zoom Moderator. If my reply helped, don't forget to click the accept as solution button! In response to RN. Sorry, maybe I didn't expalin very clearly. I'm not the one creating the meeting I have no problems creating meetings or hosting them, even changing the password 2. It should be noted this problem has happened with longer passwords as well 3.
I can clear the history which does not fix the problem as stated above 6. In response to Jason Daisyg Listener. Merlin1 Observer. In response to Daisyg Same problem for me!
Any solutions found? Post Reply. Related Content. Microphone not working in Meetings Reply failure in Contact Center 2-part authentication issues in Meetings How to simplify sign-in for attendees on a multi-session Zoom Events?
Why does the zoom link not work - why does the zoom link not work:. The most common Zoom issues and how to fix them
When you copy and paste a link, it's important to copy and paste the actual link along with the text. But if I remember to include the link:. Was this reply helpful? Yes No. Sorry this didn't help. Hi, I also encountered same experience on Zoom Desktop. Not sure if it is because of Zoom increased security or? Hope to find a solution, as it can cause quite abit of inconvenience, since Zoom Chat doesnt allow for copy and paste too.
I also cant find much other info on the web I bumped into the same issue today. I was a co-host and provided a link in the Zoom chat. The link ended up only being regular text, not hot. So individuals had to copy and paste the text to go to the link. After the meeting I continued to play with the link in the meeting chat box to see if I can get it to work.
Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. When I copy and paste a link to Zoom chat, it is not active. A similar thing occurs when I copy and paste a link in email. This started happening I think after an automatic computer update. Before that, I was able to insert a live link. When I attempt the same thing on my home computer, the links work just fine.
When I have my work computer at home, it still does not allow a live link. Any help would be appreciated. I know it seems a small thing, but my young-ish students on all sorts of different devices at home don't all know how to cut and paste and Zoom is tricky for them.
A live link just simplifies things. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. Thanks for your feedback. How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site. Hi Kathy. If you will work with me I will be here to help until the issue is resolved. Zoom should work similarly. In reply to A. User's post on April 13, Thanks for your help. I am clicking the actual link, or getting a sharable link from google drive. And I'm doing no different that what I've always done that worked in the past. Thanks very much for your help. So it seems to be working again in email through nothing I've done.
Still not working in Zoom, and there doesn't seem to be much of a toolbar in the chat. I tried pasting the link into a google doc, making a hyperlink, and then putting it in the chat, but it still loses the hotlink. It might be intentional. Did they ever work correctly? What changed? I hope this helps. Feel free to ask back any questions and keep me posted. If you will wait to choose if I resolved your problem, I will keep working with you until it's resolved.
The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP Potentially Unwanted Products. Thoroughly research any product advertised on the sites before you decide to download and install it. I too wondered if it was a Zoom setting that changed with all their heightened security until I saw that it worked just fine on my home computer. I've also searched for other people having the problem with Zoom and found nothing, and went through all the Zoom settings I could, even though that didn't seem to be the issue because I log on with the same account on different computers.
And the previous week it worked fine from my school computer. I'll try the system restore that you suggest - that seems to be where the problem originated. Keep me posted on your progress as I will be here to help until the case is resolved. In reply to KathyHayevsky's post on April 13, I have had the exact same problem. One week in a meeting I shared a link and it was live, the next week not live. I use a mac. So after reading through your thread I am inclined to think its something zoom changed.
I would love to know if you find a fix as I too cant find much info. In reply to SKB's post on May 2, Thank you. CCRyan 2. This site in other languages x.
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